Dispute settlement procedure before a consumer arbitration board: frankencom is not obliged to participate in dispute settlement proceedings before a consumer arbitration board and does not participate in dispute settlement proceedings before a consumer arbitration board. Nevertheless, in accordance with the Law on Alternative Dispute Resolution in Consumer Matters, we will point you to a Consumer Dispute Settlement Body for you: General Consumer Arbitration Body of the Center for Mediation e. V. - 77694 Kehl - Straßburger Str. 8 - Internet: Consumer Dispute Resolution.

The European Commission provides a platform for online dispute resolution (OS). The platform can be found at: Internet